Standard shipping cost is € 16. Express shipping is available at a cost of € 26.

LUISAVIAROMA dispatches items worldwide using UPS or DHL however LUISAVIAROMA does not deliver to P.O. Boxes.

Shipments to EU countries do not contain invoices or any other documents indicating value of items.
As required by customs regulations shipments to non-EU countries are accompanied by invoices indicating the value of items.

LUISAVIAROMA ships worldwide using UPS and DHL couriers.

AVAILABLE ITEMS:

Items already available in stock will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing may take longer.

PRE-ORDER ITEMS:

Pre-order items will be shipped as soon as they have been received in our warehouse. Payment for the pre-order item(s) will be deducted in full on the same day the order is placed, despite the postponed shipment date.

We remind our new customers that LUISAVIAROMA may request a third-party supplier acting as an independent Data Controller to verify the transaction. Such process might potentially cause delays in shipping.
LUISAVIAROMA also reserves the right to dispatch ordered items only to the Billing Address provided by customers.

Estimated delivery time after dispatch:

USA : 1-2 business days, according to the final destination
Canada: 1-3 business days, according to the final destination
Europe – European Union – Standard Shipping: 2-6 business days, according to the final destination
Europe – European Union – Express Shipping: 1-2 business days for main destinations / 2-3 business days for remote areas
Europe – Non-European Union – Express Shipping: 1-2 business days for main destinations / 2-3 business days for remote areas
United Kingdom – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
Latin America: 3-4 business days
Asia and the Middle East: 2-3 business days
Australia and Oceania: 4-7 business days for main destinations / 6-9 business days for remote areas
Africa: 2-4 business days

LUISAVIAROMA cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond LUISAVIAROMA’s control.

Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:

January 1
January 6
Easter and Easter Monday
April 25
May 1
June 2
August 15
November 1
December 8
December 25
December 26

Once the order is has been dispatched, customers will receive an email from LUISAVIAROMA specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays due to customs offices, customers will be directly notified by the courier and/or LUISAVIAROMA.

LUISAVIAROMA shipments are insured against theft and accidental damage at no additional cost to customers. Once the shipment reaches its destination, items are no longer insured.

Note: In the event of any inconsistency, discrepancy or divergences of interpretation between the English version and any other language versions of this publication, the English language version shall prevail.