LUISAVIAROMA shall not be held responsible for any possible discrepancy between the colors of the items displayed on the website and the original ones, due to a particular setting of the device or computer used by the customer or a system failure.

Images displayed on LUISAVIAROMA are the exclusive property of LUISA VIA ROMA S.p.A. and any unauthorized use of these images without prior written consent of LUISA VIA ROMA S.p.A. is forbidden and shall be prosecuted.

Brands may make alterations during the manufacturing phase or even elect to opt out of manufacturing.
In the event that a pre-order item is no longer manufactured by the brand, or should any discrepancies exist between the items displayed in the images on the website at the time customers placed their pre-order and the items available in-stock (when such discrepancies are documented by  LUISA VIA ROMA S.p.A.) LUISAVIAROMA shall inform customers in order to obtain express consent and either proceed with shipment or cancel the order for a refund.

For more information contact: customerservice@luisaviaroma.com

Items featured on the website reflect the actual availability of the item in color and size. The website is linked to all the holdings of LUISA VIA ROMA S.p.A. including warehouses and stores.

As an authorized retailer of all brands present on the website, LUISAVIAROMA guarantees the complete authenticity of each and every item featured.

Once an order request has been received, LUISAVIAROMA reserves the right to re-confirm the availability of the merchandise.
Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.

LUISAVIAROMA and its contents are the property of LUISA VIA ROMA S.p.A. This includes documents, images, fonts, design, music, software, codes and format scripts. All contents of LUISAVIAROMA are protected by copyright.

Any reproduction, alteration, transfer, release or disclosure to third parties for commercial purposes are strictly prohibited without prior written consent from LUISA VIA ROMA S.p.A.

LUISA VIA ROMA S.p.A. does not allow use of website or app contents or its trademark for any purpose other than those mentioned above.

Note: In the event of any inconsistency, discrepancy or divergences of interpretation between the English version and any other language versions of this publication, the English language version shall prevail.